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Report: Americans Love Chick-fil-A, Chipotle Takes a Tumble

Report: Americans Love Chick-fil-A, Chipotle Takes a Tumble


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The new report by the American Customer Satisfaction Index on the fast food industry shows America’s changing opinions

Americans love more than just those delicious chicken sandwiches.

Even in the increasingly health-conscious America we find ourselves in, fast food chains are still receiving high marks for customer service.

Every year, the American Consumer Satisfaction Index (ACSI) releases a report on America’s favorability towards customer service across many different companies. This year, overall favorability rose from 77 percent to 79 percent, per the report.

This year, Chick-fil-A retained the top spot in the ranking. It only debuted last year, and this year improved their rating by one point, raising it from 86 to 87 percent. The chain is famously closed on Sundays in observance of Christian tradition.

Chipotle, however, will not find the new report so welcoming. Last year it, too, debuted with a favorability rating of 83 percent—good enough for second place. However, since then it has dealt with an E. coli outbreak, numerous restaurant closures, and accusations of board members tampering with the stock. That went over like a lead balloon to the public—Chipotle’s numbers took the biggest hit of anyone, falling from 83 percent to 78 percent, below the industry average.

The chain can at least take comfort in not being McDonald’s. The fast-food giant whose locations span the globe (as one blogger has notably experienced) came in last place for the seventh consecutive year. It almost takes talent to be that poor in the customer service department. This year, the chain could not even muster a C-level grade, earning just 69 percent.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.


This Is What It's Really Like To Work At Chipotle

Chipotle has a reputation for ethically sourced ingredients and strong company values. It was one of the first national restaurant chains to commit to using local and organic produce, as well as responsibly raised meat, according to the company website's "values" page. It also started recycling used plastic gloves into trash bags in 2018, and committed to diverting 50 percent of waste from landfills in 2020. Finally, at the bottom of the website's values page, Chipotle states its commitment to the people who make each fast casual restaurant run, promising to support those "who live our values with real culinary training, career opportunities, and great benefits."

Some of that rings true for the people who actually work at Chipotle (hello, tuition reimbursement), but it's not all love and happiness for every employee. Long hours and high expectations can take a toll, not to mention all the customers who complain about guac costing extra or order a quesarito during the lunch rush.

This is what it's really like to work at Chipotle, from the good to the bad to the humorous.